AAA: The Ultimate Customer Service Framework

I learned about the 3 A’s back around 2013 after reading a blog post from Chris Brogan called “Apologize Immediately.” You can, and should, read it here:

I’ve been using this ever since and I can’t even count how many times it has come in handy.

I want to share the framework with you, give you an example, and then share two additional steps that I’ve added to the framework.

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