AAA: The Ultimate Customer Service Framework

jgibbard April 22, 2020 0

I learned about the 3 A’s back around 2013 after reading a blog post from Chris Brogan called “Apologize Immediately.” You can, and should, read it here:

I’ve been using this ever since and I can’t even count how many times it has come in handy.

I want to share the framework with you, give you an example, and then share two additional steps that I’ve added to the framework.

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What should you do with your extra time at home?

jgibbard March 22, 2020 0

With the recent surge in work-from-home policies and people being quarantined to their homes, I thought I’d address the most common questions I’ve been getting:

  • What should I be doing now that I’m working from home?
  • How can I make the biggest impact on my business?

Today, I’m going to answer those questions.

Should you keep your business open during COVID-19 (Corona Virus)

jgibbard March 18, 2020 0

Today’s video is a leadership lesson made possible by the COVID-19 pandemic. We are all part of a complex economy and the Corona Virus has presented us with an unprecedented situation. Businesses everywhere are deciding whether or not to remain open, switch to a remote, work-from-home policy, or to continue running as safely as possible.

I want to share with you how I see this as someone who studies and thinks about leadership constantly, but also someone who has built a business around how Superheros operate.

I hope you’ll watch this and take it to heart.

Watch Me Use A Simple Framework To Pitch 8 Different Products & Services

jgibbard March 18, 2020 0

Skip to a pitch:
PITCH #1: 1:57 – Glove Guard For Popsicles
PITCH #2: 3:30 – Hemorrhoidal Cream
PITCH #3: 4:40 – Guest Blogger Outreach
PITCH #4: 9:20 – Road Legal Tank Treads
PITCH #5: 12:56 – Pliio Clothing Folder
PITCH #6: 16:24 – Postponed Work
PITCH #7: 21:28 – Professional Speaker
PITCH #8: 25:01 – Catering

In this video, I follow up on my video Pitch Any Idea, Product, or Service like a Superhero With These 3 Frameworks.

I pitch 8 different products and services as chosen and suggested by The Superhero Institute community.

How To Consistently Create An Immense Amount Of Content

jgibbard March 8, 2020 0

Recently, a few people remarked on the volume of content I create and publish. This caused me to think it was worthwhile to share my process and the tools that I use.

If you’re an aspiring content creator or one who has a hard time keeping up with everything, watch this video to learn how to consistently produce content that resonates with your audience and is aligned with your brand identity.